The explosion of advanced metering and smart grid technologies is challenging players in the customer space to constantly find new ways to operate more efficiently while delivering more value to customers. The investments in advanced metering and meter data management are substantial, both financially and operationally.
The goal is to proactively identify and resolve issues before they come to the attention of their customers and to empower customers to take more ownership of their usage patterns and enable them to set their own priorities.
When it comes to customer information systems (CIS), many organizations find themselves facing the end of their system lifecycle. Years of bolt-on solutions and customizations have rendered legacy systems cumbersome and unable to meet the emerging needs for highly usable customer interfaces. At the same time, the idea of changing out these pervasive and deeply ingrained systems is daunting. Many of the small and medium-sized organizations are moving towards cloud-based CIS solutions, which require a delicate balance between off-the-shelf functionality and customized solutions that meet the unique needs of the organization.
Utilicast is excited to work with clients to help make sense of the ever-changing customer space.
Our Customer practice partners with Distribution Operators, Portfolio Managers, Energy Service Providers, Aggregators, and Retailers to help create a differentiated customer experience.
- Meter to Cash
- Call Center
- CIS Replacements and Upgrades
- Performance Indicators and Measurement
- Quality Assurance