The explosion of advanced metering and smart grid technologies is challenging players in the customer space to constantly find new ways to operate more efficiently while delivering more value to customers. The investments in advanced metering and meter data management are substantial, both financially and operationally.
The goal is to proactively identify and resolve issues before they come to the attention of their customers and to empower customers to take more ownership of their usage patterns and enable them to set their own priorities.
When it comes to customer information systems (CIS), many organizations find themselves facing the end of their system lifecycle. Years of bolt-on solutions and customizations have rendered legacy systems cumbersome and unable to meet the emerging needs for highly usable customer interfaces. At the same time, the idea of changing out these pervasive and deeply ingrained systems is daunting. Many of the small and medium-sized organizations are moving towards cloud-based CIS solutions, which require a delicate balance between off-the-shelf functionality and customized solutions that meet the unique needs of the organization.
Utilicast is excited to work with clients to help make sense of the ever-changing customer space.
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Utilicast was selected to support a Mountain investor owned-utility (IOU) search for Department of Energy (DOE) funding opportunities and proposal submission for a Grid Resilience and Innovation Partnerships (GRIP) funding opportunity.
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Utilicast will provide project management, business analysis, change management, solution architecture, and project administration consulting services supporting of a Central Investor-owned utility’s Customer Experience team and related initiatives including a customer billing and meter data management implementation.
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Utilicast was hired to support a Pacific U.S. sovereign American Indian tribe’s energy operations with their OSIsoft PI system. Utilicast will provide professional services in supporting the following tasks: system review, including suggestions on maintenance and ideas to make the system more effective overall; developing templates and adding analytics in support of reports to the PI AF System; developing interactive reports using PI DataLink and make similar data available using PI Vision displays.
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Utilicast will perform a gap assessment of Control Room Technology to identify Control Room Technology baseline improvements for internal and external customers. We will evaluate resiliency of reliability tools for Balancing Area Authority and Reliability Coordinator purposes.
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Utilicast was selected to support the creation of a Distributed Energy Resource (DER) roadmap for a Southwestern Operator. In addition, Utilicast will support RFI and RFP processes to help them to determine a strong Distributed Energy Resource Management System (DERMS) vendor.
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