Solution Overview
An Integrated Operations Center (IOC) has been a trend in utilities and is likely to continue. In general terms, an IOC is located at a single site and can include 24/7 support for all mission-critical operations, control centers for GMS/EMS/DMS/DR/DERMS/Natural Gas, communications, and network support, and IT support.
Utilicast has helped several utilities design and implements modern operations centers to include IOC’s. Also, many of our clients want to leverage the latest facility and technical design to improve operational efficiency within existing operations centers. This includes video wall, alarming, and display optimization; console and desk ergonomics and innovation; and communication protocols and efficiencies.
Core Services
- Assessments
- Requirements
- Procurement
- Design & Architecture
- Project Management
- Change Management
- Facilities & Infrastructure
- Compliance & Review
Solution Expert
Vikki Harper
Consultant
Ms. Harper is a specialized executive leader working across market systems and energy operations. With over two decades in energy restructuring, and having engaged with regulators, senior executives, and key market stakeholders, Ms. Harper has provided extensive assistance in market requirements, project coordination, vendor management, contract negotiation, training, cost estimation, business processes documentation, and building functional specifications to meet regional market and regulatory mandates. Ms. Harper has provided services to utilities operating in the Western EIM, Midwest energy and ancillary services markets, and the ERCOT region. She has assisted ISO/RTOs including ERCOT, MISO, IESO, CENACE, SPP, and the NYISO.