Solution Overview
An Integrated Operations Center (IOC) has been a trend in utilities and is likely to continue. In general terms, an IOC is located at a single site and can include 24/7 support for all mission-critical operations, control centers for GMS/EMS/DMS/DR/DERMS/Natural Gas, communications, and network support, and IT support.
Utilicast has helped several utilities design and implements modern operations centers to include IOC’s. Also, many of our clients want to leverage the latest facility and technical design to improve operational efficiency within existing operations centers. This includes video wall, alarming, and display optimization; console and desk ergonomics and innovation; and communication protocols and efficiencies.
Core Services
- Assessments
- Requirements
- Procurement
- Design & Architecture
- Project Management
- Change Management
- Facilities & Infrastructure
- Compliance & Review
Solution Expert
Vikki Harper
Consultant
Ms. Harper is a specialized consultant with over two decades of experience across energy market systems, transmission, and operations. She advises utilities and ISO/RTOs on generator interconnection, transmission services, tariff administration, and market design, supporting engagements across regional markets. Her core strengths are translating dense regulatory and tariff frameworks into actionable client deliverables, administering multi-consultant engagements end to end, and bridging market design, interconnection, and process standardization across departments and organizations.