Skip to main content

IT Service Management (ITSM)

Solution Overview

As utilities become even more dependent upon technology as a business enabler, improving the cost per value delivered by the IT organization is a strategic imperative. Utilicast’s ITSM solution is product-independent but can be used with the major ITSM vendors, including ServiceNow, Cherwell, and BMC.

As specialists in the utility industry, Utilicast can help you balance the mandatory NERC requirements with the need for improved delivery speed and consistency with your IT services.

When implemented in conjunction with our NERC compliance services, Utlicast provides a proven method for utilizing SaaS ITSM products safely and compliant.

Core Services

  • Strategy & Concepts   
  • Assessments 
  • Requirements
  • Design & Architecture 
  • Project Management
  • Integration & Testing
  • Facilities & Infrastructure
  • Analytics & Optimization

Solution Expert

David Forfia


Mr. Forfia is a Senior Information Technology Leader with more than 30 years’ experience in all aspects of IT delivery and operations. He has been responsible for organizations of more than 200 and has been responsible for IT digital transformation, enterprise, and solution architecture. application delivery using traditional and agile development methodologies with a foundation in ITIL compliant process deployment. Mr. Forfia is a certified project manager and has delivered mission-critical projects and programs in the public utility, independent system operator, and financial services industries.