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Customer Operations System Solutions

Solution Overview

Whether it is Meter Data Management, Customer Care & Billing, Grid/Outage Management, Digital Self-Service, Work/Asset Management, or Field Service applications, Utilicast has experience implementing OU systems and integrating with edge applications and vendors.

Being Cloud-Ready is not just a buzzword; it requires a different set of standards and architectural tenets. Utilicast resources are experienced in the Application Framework decisions necessary to ensure on-premises implementations are genuinely ready for moving into the cloud.

Integration technologies, such as the Fusion Middleware ecosystem, are at the heart of ensuring systems share data and work together to form a complete business system. Utilicast knows how to architect, design, develop, and test for performance and success.

Core Services

  • Requirements
  • Design & Architecture 
  • Integration & Testing

Solution Expert

Sheldon Bateman


Mr. Bateman is a US military veteran with over 25 years of business and system consulting experience and more than 19 years of experience in the utility industry and wholesale power markets. He is a results-oriented IT and business professionals with deep functional and operational knowledge as an Enterprise Architect specializing in solution architecture and data architecture of front office and back-office systems. He has proven delivery and project management capabilities in all facets of the software development lifecycle from requirements definition through the implementation of business solutions. As a Subject Matter Expert in market participation, Oracle utility applications, and Customer Experience applications, Mr. Bateman has been an integral part of the architecture and roll-out of Evergy’s integration with KCP&L and Westar Energy, NYISO’s SMD2 and Synchrophasor implementation, PJM’s AC2 initiative, and ERCOT Nodal preparation for both TXU and CPS Energy. Recently he has been engaged as MGE’s Enterprise Architect for the Enterprise Forward program.