Mr. Pence has over fourteen years of desktop and server administration experience in the energy industry, specializing in CIP compliance and ITIL management practices. With the objective of enabling end-users to achieve their goals, he focuses on problem-solving and quick, responsive, practical support. Highlights of Mr. Pence’s experience include providing services to over 1,000 end-users; leading multiple Operating System and MS Office upgrade projects; EMS upgrade projects; new entity integrations; and rollouts of three different Control Rooms.
