Ms. Pedersen is an accomplished leader with decades of experience in the electric utility industry and within an ISO. She has experience with systems integration, building and implementing energy market programs that include ETRM, Day-Ahead, Real-time, and Energy Imbalance Markets (EIM). She has also created and implemented regulatory compliance programs for NERC Critical Infrastructure Protection (CIP) and NERC (693) Operations and Planning requirements. As a skilled technical implementation specialist, Ms. Pedersen works closely with SMEs to develop and integrate systems and processes. She uses her experience in Organizational Change Management to facilitate the people side of the change and develops and delivers policies, processes, procedures, and training for large and small-scale organizations.